Through real-world examples and key considerations, this publication should help power and utilities leaders gain a clearer view of what lies ahead and fresh ideas for how they can shape that future to meet their fast-changing needs. Adopting new technology brings the talent challenge of hiring for new skills, but it can also reinvent elements of training and certification for talent across every role. Customer relationships and call center operations can become more personalized and more cost-efficient at the same time. New tools can help enhance the efficacy, resilience, and security of distribution grids while amplifying insights that can be derived from smart meters. These forces are actively shaping strategic and operational transformations, redefining IT’s role within the enterprise, and forcing business leaders to reimagine what it means to operate in a digitally driven global economy.įrom the core to the periphery, changes in technology are changes to this industry. With this publication, we examine several important trends through the lens of the power and utilities industry-also touching on the macro technology forces at play and how modern businesses can navigate digital transformation.
It provides an industry-specific perspective on Deloitte’s Technology Trends 2019: Beyond the digital frontier report.
Focused, industry-relevant insights, from inside and outside their sphere, are critical in making this happen.
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